Frequently asked questions



Are you currently open?

In line with government guidance, we are currently only open for business guests.

Are there any areas of the hotel currently closed?

All departments of the hotel are currently closed, our bedrooms are open for guests travelling for business and for limited purposes set out by the Government.

I have a voucher that is due to expire, can it be extended?

Any voucher for The Yarrow that was due to expire from March 2020 through to June 2021 we will extend until 31st August 2021 - there is no need to get in touch with us about this, these are automatically extended.

I have a Groupon voucher, can this be extended too?

All Groupon vouchers that were due to expire will be extended until 31st August 2021, please get in touch to re-book your treatment or a full refund can be obtained by contacting Groupon directly.

I would like to stay or make a reservation for the future, is this possible?

Yes of course, you can use our website to make bookings for bedrooms, or simply send us an email and a member of the team will respond to you regarding your booking enquiry.

The Government Roadmap

On Monday 22nd February 2021 the Government announced the roadmap out of lockdown. This roadmap permits us to do the following:

From Monday 12th April 2021 (no earlier):

  • Our garden and bar will be open from 9am daily, with outdoor dining commencing from 12pm until 9pm.
  • Our Spa and Salon will be open for all of our lovely guests to enjoy a very well-deserved pamper. Come and get your nails summer-ready, get those roots done and enjoy a relaxing massage or two...!

From Monday 17th May 2021 (no earlier):

Our doors will finally be fully open for guests far and wide to enjoy the Yarrow experience once again!
Our bedrooms will be open to all guests including leisure stays.

Our restaurant (dinner only) and bar will be opening on Monday 17th May. Following a review of our kitchen operation sadly due to the very difficult period hospitality is currently facing and the continuation of social distancing guidelines not expiring until stage 4 of the government roadmap - June 21st, we have made the very difficult decision to not open our restaurant for lunches between May 17th and June 21st.

Bar food will be available between 12pm and 2:30pm, and 6pm and 9pm daily.

With Viking Bay beach and Broadstairs town centre just a short 5-minute walk away, the hotel really is the perfect staycation this year!

Please note this is all dependent on data and the Government decisions. Please see the finer details in the below images: