Frequently asked questions
We've put together a list of frequently asked questions below in order to assist you with any queries you may have
Are you currently open?
We are currently closed as advised to do so by the UK government, this has been in place since 23rd March 2020. This is all operational areas of the hotel including the Spa and Restaurant.
The latest information from the UK government is that we will be permitted to open on July 4th 2020 however this date may change.
What happens to my room booking?
All room bookings have been cancelled and we are reviewing these on a weekly basis subject to government guidelines, all bookings will receive a cancellation email should we have to remove them from our system.
What happens to my deposit?
Room deposits will be refunded where we have had to cancel the reservation, with the exception of reservations made via Online Travel Agents (OTA's) as some of these are non-refundable after a certain date, you would need to check with your OTA regarding these T&Cs.
I have a voucher that is due to expire, can it be extended?
Any Yarrow Hotel voucher that was due to expire in March, April, May, June and July 2020 we will extend for a further 3 months up until 31st October 2020 - there is no need to get in touch with us about this, these are automatically extended.
I have a Groupon voucher, can this be extended too?
All Groupon vouchers can be extended by the hotel, please get in touch to rebook your treatment or a full refund can be obtained by contacting Groupon directly.
I would like to stay or make a reservation for the future, is this possible?
Yes of course, you can use our website to make bookings for bedrooms, or simply send us an email and a member of the team will respond to you regarding your booking enquiry.