Frequently asked questions
We've put together a list of frequently asked questions below in order to assist you with any queries you may have
Are you currently open?
In line with Government guidance, we have now reopened following closure due to coronavirus.
Are there any areas of the hotel currently closed?
All departments are now fully re-open, the only facilities that we are not currently allowed to open due to government guidelines are the Sauna and Steam Room, the Jacuzzi however is now open.
What happens to my room booking?
Bookings are open, and we're looking forward to welcoming guests as they arrive. We have reviewed our bedroom cleaning procedures and whilst we are very happy with the standards in place, we have implemented some additional procedures for our housekeeping teams to follow, this will include the use of antibacterial wipes on all hand contact surfaces in guest bedrooms.
Our guest communications have also now been updated. All confirmation and pre-arrival emails will mention exactly what to expect from your stay with us, and will help you to plan ahead to make the most of your time whilst visiting our lovely seaside town.
What happens to my deposit?
Room deposits will be refunded where we have had to cancel the reservation, with the exception of reservations made via Online Travel Agents (OTA's) as some of these are non-refundable after a certain date, you would need to check with your OTA regarding these T&Cs.
I have a voucher that is due to expire, can it be extended?
Any voucher for The Yarrow that was due to expire in March, April, May, June and July 2020 we will extend for a further 3 months up until 31st October 2020 - there is no need to get in touch with us about this, these are automatically extended.
I have a Groupon voucher, can this be extended too?
All Groupon vouchers that were due to expire between 1st June and 30th June will be extended by 4 months, please get in touch to re-book your treatment or a full refund can be obtained by contacting Groupon directly.
I would like to stay or make a reservation for the future, is this possible?
Yes of course, you can use our website to make bookings for bedrooms, or simply send us an email and a member of the team will respond to you regarding your booking enquiry.