Frequently asked questions
We've put together a list of frequently asked questions below in order to assist you with any queries you may have
Are you currently open?
In line with government guidance, we have now reopened following closure due to coronavirus.
Are there any areas of the hotel currently closed?
All departments of the hotel are now fully re-open, including our sauna, steam room and jacuzzi.
What happens to my room booking?
Bookings are open, and we're looking forward to welcoming guests as they arrive. We have reviewed our bedroom cleaning procedures and whilst we are very happy with the standards in place, we have implemented some additional procedures for our housekeeping teams to follow, this will include the use of antibacterial wipes on all hand contact surfaces in guest bedrooms.
Our guest communications have also now been updated. All confirmation and pre-arrival emails will mention exactly what to expect from your stay with us, and will help you to plan ahead to make the most of your time whilst visiting our lovely seaside town.
What happens to my deposit?
Room deposits will be refunded where we have had to cancel the reservation, with the exception of reservations made via Online Travel Agents (OTA's) as some of these are non-refundable after a certain date, you would need to check with your OTA regarding these T&Cs.
I have a voucher that is due to expire, can it be extended?
Any voucher for The Yarrow that was due to expire in March, April, May, June and July 2020 we will extend for a further 3 months up until 31st October 2020 - there is no need to get in touch with us about this, these are automatically extended.
I have a Groupon voucher, can this be extended too?
All Groupon vouchers that were due to expire between 1st June and 30th June will be extended by 4 months, please get in touch to re-book your treatment or a full refund can be obtained by contacting Groupon directly.
I would like to stay or make a reservation for the future, is this possible?
Yes of course, you can use our website to make bookings for bedrooms, or simply send us an email and a member of the team will respond to you regarding your booking enquiry.
Following the recent changes and introduction of the "tiered COVID Alert Levels" am I still permitted to stay at your hotel?
The rules are different dependent on the level of alert for your residence, the information on alert levels is below
People can still travel within high alert level areas to hotels and other guest accommodation, but should only do this with other people in their household or support bubble. People can still go on holiday outside of high alert level areas, but must only do so with other people in their household or support bubble.
Residents of very high alert areas should avoid staying overnight in another part of the UK, except if they need to do so for work, education or caring responsibilities and they must not stay with anyone they do not live with elsewhere in the UK. People are being asked to avoid staying overnight in a very high alert level area where possible, except for those who need to for work, education or caring responsibilities. Residents from a very high alert level area may travel to hotels and other guest accommodation within that area but should only do so with people in their household or support bubble.