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Terms & Conditions

Terms & Conditions

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Terms and Conditions

The following Terms and Conditions apply to all bookings made for the Yarrow Hotel and use of our facilitiesWe respectfully ask that you read them prior to making a booking or using the Hotel’s facilities.

Competitions

Definitions

 “Booking” means the booking that you make with us for accommodation, functions/events and/or any other services.

“Contract” means the booking and these terms, and any other terms and conditions stated which apply to the booking.

“Hotel”, “we”, “our” or “us” means the Yarrow Hotel. Our registered office is at East Kent College, Ramsgate Road, Broadstairs, Kent CT10 1PN

 “Terms” means these terms and conditions.

“Website” means the Hotel’s website www.yarrowhotel.co.uk 

“VAT” means Value added Tax.

Access Statement gives full details of the measures we take to ensure that disabled guests can use and enjoy the Hotel’s facilities to the full.

Please contact us on 01843 460100 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

Booking

All bookings at the Hotel are subject to these terms.

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services.  No booking shall be treated as confirmed until payment has been made.

If you have indicated a preference for a particular room we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your stay for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

We regret that we do not permit persons under the age of 18 make a booking to stay at the Hotel.

Cancellation by Guests

For cancellations of your stay at the Hotel, please ensure you contact the reservations team at least three days ahead of your arrival date. You can call the team on 01843 460 100 or email enquiries@yarrowhotel.co.uk. If you cancel your booking three days before your arrival date, a full refund will be issued.

If a guest fails to arrive on their booking date, or does not cancel 24 hours prior to their booking, a one night room charge will apply. Guests who choose to amend or cancel their booking within seven days of purchase will be entitled to a full refund. The payment will be returned in the same way that it was paid.

Cancellation by the Hotel

In exceptional circumstances we may need to cancel your booking.  In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed booking cancelled by us to an alternative location similar in standard to the Hotel.

Charges

The prices we publish on our website are on a per room per night basis and include VAT, unless otherwise stated. Any meals or service are included only if specified. Once the number of persons staying, the type of accommodation and the number of nights you require is selected on the website, the total charge for your requested stay will be shown on the reservation summary.  Prices are charged in GBP via the fully secure Worldpay payment system and we accept Visa and Mastercard only.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.

Price lists for additional items, such as restaurant meals, room service and spa and salon treatments are on display at relevant locations within the Hotel and are available on request. During your stay with us we will calculate any incidentals which you can charge to your room on a daily basis upon opening an account on arrival with a credit card. You will be required to pay these charges in full at the point of check out and departure. If no credit card is provided at checkin, then all incidentals must be settled before departing the relevant department of the hotel

The Hotel reserves the right to amend its charges without notice and will undertake to update the website as soon as practicable with revised information.

Check-in/ Check-out Requirements

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 14.00 on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.  Any non-secured reservation will be held until 16.00 on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

In the interests of security and to prevent fraud, at the time of check-in, guests will be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. 

If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also legally obliged to require guests to provide the number and place of issue of their passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any law enforcement authority as required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information detailed above.

On the day of departure we kindly ask all guests to vacate their rooms by 11.00 (unless a later departure is stated as part of your booking).  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel. If you need to check out early in the morning, we request that you settle your account the night before departure.

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact us.

Children

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Charges for children are £10 per night per child

Cots are provided for a fee of £10 per night per cot, subject to availability and must be pre-booked.

Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Force Majeure

The Hotel accepts no liability and will not pay any compensation where its obligations are  prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 

Gift Vouchers

Gift vouchers for the Hotel may be purchased. By purchasing a gift voucher on this website, you agree to be bound by the terms and conditions of the Hotel. We reserve the right to alter, at any time and without notice, the terms and conditions which apply to gift vouchers purchased from the Hotel. It is your responsibility as the holder of any gift voucher to regularly review our terms and conditions to ensure you are kept up to date with changes to them.

To purchase any vouchers or experiences that include alcoholic beverages, you must be 18 years in age or older. A minimum age of redemption might apply for some vouchers or experiences. All vouchers are valid for twelve months from the date of purchase. A contract of sale does not exist between you and the Hotel, until such time as the payment has cleared and a confirmation of purchase has been issued, irrespective of whether or not this was received.

Any personal details entered on the voucher, including but not limited to email addresses, postal addresses or contact details are the sole responsibility of the purchaser. The Hotel cannot be held responsible for any errors relating to the incorrect input of data.

Confirmation should be checked as soon as it is received to ensure that the details are correct. All vouchers are non-refundable and non-transferable, unless previously agreed by an authorised member of the Hotel. Lost or stolen vouchers will not be refunded nor be replaced. The Hotel reserves the right to refuse vouchers which may be damaged or defaced. The Hotel terms and conditions, or the terms and conditions of the specific vouchers do not affect your statutory rights. Expired vouchers are non-refundable and non-extendable.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. 

We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

Hotel Events

Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break.  If this is likely to be of concern to you, please check with reception for further information before you make your booking.   

Car Parking

We provide free car parking for our guests which is subject to availability.  Guests are required to register their vehicle at the Hotel’s reception on arrival. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept any responsibility for loss or damage to cars left on our premises. 

Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

All personal information stored and used by us is done so in accordance with our Privacy Policy.

Pets

We welcome registered assistance dogs at no additional charge. We regret that other animals are not permitted in the Hotel.

Photography and filming

Photography and filming are not permitted in public areas of the hotel. Commercial photography or images including trade marks or trade names requires the prior written consent of the Hotel. We reserve the right to charge for any commercial photography or filming at the Hotel. Please speak to us if you wish to use the Hotel for any such purposes.

Smoking

Guests are not permitted to smoke anywhere within the Hotel. Smoking is permitted at the front of the car park. Please speak to reception staff for directions.

Spa and Salon

Guests staying in a Hotel may enjoy the Spa facilities (Jacuzzi, steam room and sauna) at no additional charge. Guests are asked to comply with the safety and welfare requirements when using these facilities. A variety of spa and salon treatments can be booked and charged to your room. Please speak to reception staff for further details and for opening times for the Spa.

At certain times, the Spa facilities may become unavailable due to maintenance, guest group bookings or other reasons beyond our control.  We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible. 

Website

Content displayed on the Hotel’s website is for information purposes only. Although the Hotel makes every effort to ensure the accuracy of everything we provide on this website, we make no guarantee of the reliability of any information found. Prices may be subject to change at short notice. Although we will update the content to reflect this as quickly as possible, we make no warranty regarding the accuracy. You agree to use this website at your own risk.

Under no circumstances will the Hotel, or any agents connected to it, be liable for any losses or damage arising from the use of this website. Although the Hotel will make every effort to ensure this website runs smoothly, it cannot guarantee uninterrupted access to the site.

Users of this website are not authorised to copy, reproduce, download or republish any of the material (either written or imagery) published on this website without the express permission of the Hotel.

Trade marks used on the website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience and we cannot accept responsibility for the content or use of third party sites. 

Limitation of Liability

The Hotel will not be responsible for the loss or damage of any property left by guests in the Hotel other than as required under the Hotel Proprietor’s Act or any other applicable law. 

The Hotel will not be liable for any indirect, consequential or economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Hotel, its employees, contractor or agents or otherwise). The Hotel’s total liability shall not exceed the value of the charges received by it under the contract formed by the booking under these terms and conditions.

Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.

Governing Law and Jurisdiction

The contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

The Yarrow currently accepts transactions from the following card types:
Visa and MasterCard